Mobile App Privacy Policy

OJ Connect – Privacy Policy
Last updated: 19 November 2025

OJ Connect, managed by the Oranjemund Town Council, is committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy explains how we collect, use, store, and protect the information we receive from residents, users, and anyone interacting with the OJ Connect mobile application.

1. Information We Collect

We may collect the following types of information when you interact with OJ Connect:

1.1 Personal Information

• Full name

• Identity or passport number

• Contact details (phone number, email address, physical address)

• Employment details (when relevant to a service)

• Billing and payment information

• Applications and supporting documents

• Any other information you voluntarily provide

1.2 Technical Information
When you use the app, we may collect:

• IP address

• Device type and operating system

• App usage data (pages visited, features used, time spent)

• Cookies or similar tracking technologies (where applicable)

1.3 Service-Related Information

• Water, electricity, waste, and other municipal service records

• Property-related information

• Complaints, queries, and service requests

• Forms submitted through the app

2. How We Use Your Information

Your information may be used to:

• Provide municipal services and support through OJ Connect

• Process applications, permits, licences, and payments

• Communicate service updates, notices, or emergencies

• Maintain accurate municipal records

• Improve app functionality, services, and communication

• Comply with Namibian laws and regulations

• Ensure the safety and security of Council systems and infrastructure

3. Sharing of Information

We may share your information only when necessary and in line with the law:

• With authorised Council departments to deliver services

• With service providers assisting the Council (IT support, payment processors, etc.)

• With Government ministries or agencies where legally required

• With law enforcement when mandated

• With your consent, where applicable

We do not sell, rent, or trade your personal information.

4. Data Storage and Security

We take reasonable measures to protect your information from:

• Unauthorised access

• Loss or damage

• Misuse or modification

Security measures may include encryption, access controls, secure servers, and staff confidentiality obligations.

5. Your Rights

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or outdated information

• Withdraw consent where applicable

• Lodge a complaint if you believe your information has been mishandled

6. Cookies and App Tracking

OJ Connect may use cookies or similar tracking technologies to improve functionality and user experience. You can disable cookies through your device settings, but this may affect certain features of the app.

7. Retention of Information

Personal information is kept only as long as necessary to fulfil its purpose or as required by Namibian law and municipal regulations.

8. Third-Party Links

OJ Connect may contain links to external sites. We are not responsible for the privacy practices of these third-party platforms.

9. Changes to This Privacy Policy

OJ Connect may update this Privacy Policy from time to time. Any changes will be posted within the app and take effect immediately unless otherwise stated.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, contact:

OJ Connect Support

• For general app inquiries: ojsupport@ormdtc.com.na

• For data & privacy matters: data@ormdtc.com.na

Oranjemund Town Council

• Physical Address: Corner 8th and 12th Avenue, Oranjemund, Namibia

• Phone: +264 63 233 500

• Fax: +264 63 233 501

• Email (Communications): communications@ormdtc.com.na

• Postal Address: P.O. Box 178, Oranjemund, Namibia

• Office Hours: Monday–Friday, 07:30–12:30 & 13:30–16:30